TERMS AND CONDITIONS — FlowParent

Version 2.2 — Last updated: 7 November 2026
This is a translation for your convenience. Only the German version is legally binding.

Note: If these Terms and Conditions change materially, you will be informed in the app and, where applicable, asked for your consent again.

1. SCOPE AND PROVIDER

These Terms and Conditions govern the use of the app "FlowParent" (hereinafter "App") between you as a user and the provider:

Fabian Sponsel
Hagenholzstr. 84, 8050 Zurich, Switzerland
Email: fabian.sponsel@hotmail.de

By registering for and using the App, you accept these Terms and Conditions and the separate Privacy Policy. Deviating terms apply only if the provider expressly agrees to them in writing.

2. DESCRIPTION OF SERVICES

FlowParent is an application for self-reflection and well-being tracking for parents. Among other things, the App offers an energy traffic light, AI-assisted suggestions and analyses, and optional family and reminder features.

IMPORTANT — no medical or therapeutic service:
The App does not replace medical, psychological or therapeutic advice, diagnosis or treatment. The suggestions are generated automatically and are general self-care ideas, not professional advice. In a crisis or emergency, please contact a doctor, the emergency services (112 / 144) or a counselling service.

3. REGISTRATION AND USER ACCOUNT

Using the App requires an account with a valid email address. You are responsible for keeping your login details confidential. The App is intended for adults (aged 18 and over).

4. TRIAL AND FOUNDING FAMILIES

• Trial: Every new account can use FlowParent free of charge for 30 days from registration. No payment method is needed for the trial. It ends automatically and does not turn into a paid subscription by itself; a subscription only comes into being when you take one out in the app.
• If the trial ends without a subscription, FlowParent pauses for you, unless your family group has an active subscription, until you or a member of your family group takes out a subscription. Your data is kept until you delete it.
• Founding families: The first fifty (50) accounts to take out a subscription receive a 50 % discount on the price shown in the app for the monthly subscription for the first five (5) paid months; after that, the regular price applies. Members who join a family group with an active subscription do not take up any of these places; the provider's accounts do not count. There is no entitlement to a place.
• During the five discounted months, only the monthly subscription is available to founding families. Switching to the yearly subscription is only possible afterwards.
• If the subscription is cancelled during the discounted months or ends for any other reason, the remaining discount lapses. It is not revived if you subscribe again later.
• Beta testers: Anyone who took part in the closed beta phase keeps the free months promised to them until the promised end date. After that, the other rules of these Terms and Conditions apply.

5. FAMILY SUBSCRIPTION

• The subscription applies to a family group. One person takes it out and pays for it (hereinafter "paying person"); the provider's sole contracting party is the paying person. Up to five (5) people in the same family group, including the paying person, can use FlowParent under this subscription. The price does not depend on the number of members.
• A family group can only have one active subscription. If it already has one, no other member can take out a second one. Anyone who has an active subscription of their own can only join a family group with an active subscription once their own subscription has ended.
• The subscription is tied to the paying person's account. If the paying person changes family group, they take the subscription with them; it then applies to their new family group.
• Grace period: If a family group loses its paying person (e.g. because that person leaves the family group, deletes their account, the subscription ends or a payment fails), a grace period of 14 days begins for the remaining members. In the case of a failed payment, it already begins when the payment fails; if the payment is made up, it ends. During the grace period, all features remain available (AI to the extent of the trial, see clause 7), and any member can take over the subscription by taking out a subscription themselves.
• If nobody takes out a subscription by the end of the grace period, FlowParent pauses for the family group until a member takes one out. All members' data is kept until it is deleted.
• If the paying person deletes their account, the subscription ends immediately; there is no pro rata refund.

6. PRICES AND PAYMENT

• The subscription is offered as a monthly or a yearly subscription, in each case at the price clearly shown to you in the app before the contract is concluded. You can choose between the currencies CHF, EUR and USD; the amount shown for the chosen currency and term is decisive (including any statutory value added tax).
• The members of your family group see the paying person's display name in the app (e.g. "… pays for your family subscription").
• You pay for the subscription and additional allowance via Link, a service of the Stripe group (Sold through Link, LLC). Link acts as Merchant of Record: on behalf of the provider, it processes the payment, issues receipts and invoices, calculates and remits value added tax, and answers questions about payment. The provider remains the contracting party for the subscription and the service. The checkout and your Link account are additionally subject to the terms of Link (https://link.com/terms), which are shown to you during checkout. If you pay in a currency other than CHF, EUR or USD, the checkout shows you the converted total price before the purchase. Payment data is not stored by the provider.
• Price adjustments: The provider may adjust prices at any time and at short notice.
  • For new subscriptions, the (adjusted) price shown in the app at the time the subscription is taken out applies.
  • For subscriptions already running, you will be notified of a price change in advance; it only applies from the following billing period. If you do not agree with the change, you can cancel before it takes effect (see clause 8).

7. USAGE ALLOWANCE AND MONTHLY LIMIT

The AI features cause ongoing costs for the provider. Therefore, two usage-based allowances apply simultaneously per calendar month:

• Personal allowance: the AI usage of your own account in the current month.
• Family allowance: the combined AI usage of all current members of your family group in the current month, including the usage a member had in that month before joining. If you do not belong to a family group, the family allowance applies to you alone.
• The size of the allowances may depend on the phase of the family group's subscription (trial or grace period, founding discount, regular subscription). Your current usage is shown to you in the app.
• If your personal allowance is used up, the AI features are paused for you until the start of the following month. If the family allowance is used up, they are paused for all members of the family group until the start of the following month. The App's other features remain available in both cases.
• Both allowances are reset automatically at the start of each calendar month. The start of the month in Coordinated Universal Time (UTC) is decisive, i.e. 01:00 Swiss time or 02:00 during summer time.
• Optionally, you can extend the allowance early: in return for a top-up fee of your choice (the minimum amount is shown in the app), an additional allowance worth 60 % of the fee paid is unlocked for the current month. It increases your personal allowance and your family group's family allowance by the same amount. This payment is a one-time payment, does not create a subscription and is not renewed automatically.

8. TERM AND CANCELLATION

• The monthly subscription renews automatically for one month at a time, the yearly subscription automatically for one year at a time, unless it is cancelled.
• You can cancel at any time to the end of the current billing period (month or year) — conveniently via the account management in the app or the Stripe customer portal, or online without signing in at https://flowparent.app/en/kuendigen.
• After cancellation, the App remains available to all members of the family group until the end of the paid period; after that, the grace period under clause 5 applies.
• You can switch from the monthly to the yearly subscription in the app at any time (for founding families only after the discounted months, see clause 4). The part of the current month already paid is credited pro rata.
• The provider may terminate the contractual relationship for good cause (e.g. misuse, breach of these Terms and Conditions) with immediate effect.

9. RIGHT OF WITHDRAWAL (FOR CONSUMERS IN THE EU)

Consumers resident in the EU can withdraw from a subscription and from the purchase of an additional allowance (clause 7) within 14 days of the conclusion of the contract without giving any reason. The details are set out in the Withdrawal Policy: https://flowparent.app/en/widerrufsbelehrung

• You can give notice of withdrawal e.g. by email to fabian.sponsel@hotmail.de, by letter to the address in the legal notice or online without signing in at https://flowparent.app/en/kuendigen. There you can also cancel a subscription (clause 8).
• If you withdraw from a subscription, it ends immediately and you get back all payments made for it. If you haven't paid anything yet (e.g. during the trial), nothing is due.
• If you withdraw from the purchase of an allowance, you get back the amount paid.
• Refunds are made within 14 days of receipt of the withdrawal via Link to the means of payment you used.
• In Switzerland there is no statutory right of withdrawal. The provider voluntarily grants it to customers in Switzerland on the same terms. Cancellation is possible at any time in accordance with clause 8.

10. AVAILABILITY

The provider strives for high availability but does not owe uninterrupted accessibility. Maintenance work, technical faults or outages of third-party providers (hosting, AI service) may temporarily restrict use.

11. USERS' OBLIGATIONS

You undertake not to misuse the App, in particular not to: read it out automatically, circumvent technical protection measures or usage limits, or enter content that is unlawful or infringes the rights of third parties.

12. LIABILITY

The provider is liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health. Otherwise, liability is limited — to the extent permitted by law — to typical, foreseeable damage. No warranty is given for the accuracy, suitability or success of the automatically generated suggestions (see clause 2).

13. INTELLECTUAL PROPERTY

All rights to the App, its content and its design remain with the provider. You receive a simple, non-transferable right of use for the term of the contract.

14. DATA PROTECTION

The processing of personal data is governed by the separate Privacy Policy, which can be accessed in the app at any time.

15. CHANGES TO THESE TERMS AND CONDITIONS

The provider may amend these Terms and Conditions, for instance in the event of changes in the law or new features. You will be informed of material changes in the app. If the change applies to a running subscription, you have a special right to cancel as of the date the change takes effect.

16. GOVERNING LAW AND PLACE OF JURISDICTION

Swiss law applies, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Zurich, Switzerland, unless mandatory consumer protection provisions prescribe a different place of jurisdiction. Mandatory protective provisions of the consumer's country of residence remain unaffected.

17. SEVERABILITY CLAUSE

Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions remains unaffected.

18. CONTACT

Fabian Sponsel — Email: fabian.sponsel@hotmail.de